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DCX Customer Billing Portal - Common Questions

1. What is the DCX Customer Billing Portal for? Do I need to use it?

The DCX Customer Billing Portal brings everything into one convenient place. From here, you can:

  • View and download your invoices, statements, and recent payments
  • Keep track of billing and payment history at any time

 

2. I received credentials for the DCX Customer Billing Portal - what does this mean?

If you’ve received login credentials, congratulations! You now have access to the DCX Customer Billing Portal, which allows you to:

  • Manage your account in one place
  • Stay updated on your invoices
  • Access billing and payment history anytime

3. I’m having trouble logging in

»  Link issues or redirected to Microsoft login:

»  Incorrect username or password:
  • Use the username and temporary password provided in your credential email from DCX
  • If the email is missing, contact Support at support@delegatecx.com for assistance
»  Credentials not working (case sensitivity):
  • Username and password are case sensitive
  • Double-check capitalization and spacing before logging in

4. Can I request access for another user?

Yes! To add another user to your account:

  • Notify your Client Success Manager or you can reach out to support@delegatecx.com with the new user’s information (Complete Name and Email address)
  • Our team will coordinate account creation
  • The new user will receive login credentials via email

Please let us know if the new user should also receive invoice copies so our Accounting team can update our records.

If you run into any issues or have questions about the DCX Customer Portal, reach out to our Support team or your Customer Success Manager. We’re here to make sure your experience is smooth, secure, and efficient.