Does RingCentral save call logs or recordings made by my team members, and how can I request a copy?

By default, RingCentral saves call logs but does not automatically record calls made or received by your team members. Call recording can be manually enabled if you need to save recordings and transcripts of these calls.

Please note that RingCentral has a retention policy for how long records remain on their servers:

• Call Recordings: up to 90 days, with a maximum of 100,000 recordings per account

• Call Logs: up to 90 days

That said, if your team requires copies of these logs for record-keeping purposes, please let us know in advance so we can coordinate with our IT team to ensure they are properly backed up before the retention period expires.

You can find more information about RingCentral’s data retention policy here.

Requesting a Copy of Call Logs or Recordings

To receive a copy of available call logs or recordings, please contact our Customer Support team at support@delegatecx.com. They will coordinate with IT to secure a copy of any available records from the team member’s RingCentral account.