![DCX - Logo - opacity-02.png]](https://knowledge.delegatecx.com/hs-fs/hubfs/DCX%20-%20Logo%20-%20opacity-02.png?height=40&name=DCX%20-%20Logo%20-%20opacity-02.png){kind=small}
Delegate CX FAQ's
Frequently asked questions about DCX, including queries regarding Team Members, Policies and Rewards.
Team Member FAQ's
- My team member is not online and I want to be sure all is okay.
- I want to add additional team members to my team. Who should I contact at DCX?
- I'm interested in bringing my Team Member to the US. Where do I start?
- Can DCX provide a portable power back up device to my team member? If not, can I do this instead?
- I want our company time zone to reflect on my team member's PC.
- I want to travel to the Philippines to meet my team! Who do I talk to at DCX?
- Who should I contact if I would like to adjust the size of my DCX team?
- What should I do when something feels "off" as it relates to communication from my DCX Team Member?
- How can I show sympathy or support to my team members who are experiencing a loss?
- Does DCX have an example of a Team Member evaluation form I could use with my DCX Team Member?
- My team member continues to excel in their role. Who should I talk to about options for advancing their position or building out a growth path for success?
- I'd like to provide an increase in salary to my team member. What do I do next?
Forms, Certificates, and Policies
- Where can I request a copy of my DCX - Client Contract?
- Where can I get a copy of the W9 Document?
- I need a copy of the DCX Certificate of Insurance for a company audit. How do I obtain this?
- Does DCX have an (ISP) security policy?
- My company is part of a Merger or Acquisition and our contact information and contracts may need to be updated.
- My Company Needs to Split Our Account for Billing Purposes
Shipping
Learning and Development
- I want to know more about DCX Promo Academy (DPA) and DCX Promo Academy Express (DPAX)
- What is DPAX (DCX Promo Academy Express), and how do I enroll my team member?
- I'd like to enroll my non-DCX employees in DCX Promo Academy Express. Is this a possibility?
- I keep hearing about the DCX E-Commerce Academy. Where do I learn more?
- Where would I learn more about the DCX - CommonSku partnership?
- Facilis Syncore Training
Marketing/Sales
- Tell me more about the Delegate CX Supplier Showcase Series!
- What types of roles are hired through DCX?
- I want to add additional team members to my team. Who should I contact at DCX?
- Who should I contact if I would like to adjust the size of my DCX team?
- My company is part of a Merger or Acquisition and our contact information and contracts may need to be updated.
Process Documentation
Team Member Benefits
- What is the DCX policy for team member overtime?
- My DCX team member has requested a bereavement leave. What are the associated terms?
- What is the DCX PTO policy for Team Members?
- What type of benefits do DCX PH Team Members receive during employment?
- What is the DCX Paternity Leave Policy?
- My team member has shared that she is pregnant and will be taking maternity leave. What happens next?
- My team member requested "Solo Parent Leave". Where do I find more information?