Team Member Retention is a primary focus for both DCX and our clients. What role can you play in driving higher retention rates with key staff?
At DCX, we see the Client and Team Member journey as one of growth. Investing in your team member from day one will improve employee retention rates, create growth opportunities, and maintain a motivated and engaged team member.
Your DCX Customer Success Manager (CSM) is here to help guide you through the resources below in a cadence that just makes sense!
DCX Promo Tool Kit (Opportunities within DCX)
At DCX we believe professional development is a process of continuous learning and growth. The DCX Promo Tool Kit is a resources package designed by DCX to include all the ways in which we can help elevate the skills of your team member.
Click this link to view the related article and access the Promo Tool Kit.
Industry Upskilling and Development Resources
In addition to the DCX Promo Tool Kit, we know there are resources available outside of DCX but within the promotional products industry that will be of great benefit to your team member's development. Again, we took the liberty of consolidating them into an easy to reference guide that you can start utilizing early on with your Team Member.
Upskilling & Development Opportunities Resource
DCX Team Member Performance Evaluation (for Clients)
DCX conducts quarterly performance evaluations for every team member. These evaluations are done by our DCX Team Leads as well as by our clients through our quarterly Customer Satisfaction Surveys (CSAT). This process helps us identify and celebrate our team members' strengths while also highlighting areas for improvement. By recognizing both aspects, we ensure our team is always evolving to exceed expectations.
DCX also recommends that clients consider including your DCX team members in your ongoing performance evaluation process. Don't have one? Consider developing a bi-annual review cadence for your DCX team. Through performance reviews, you can create a space for open feedback, identify opportunities for growth and advancement, as well as share feedback that can enhance job satisfaction and motivation.
Click this link to view the related article about the topic and access our evaluation template.
Distributor Organization Chart
Creating a career path plan for your DCX team member is a key component for development and retention. Career paths are essential because they enhance engagement by defining goals and creating a sense of purpose within the role and organization. Additionally, career path plans empower employees to take ownership of their professional development and encourage self-improvement.
Click this link to view the related article about the topic and to access the Ideal Distributor Organization Chart.
Recognition and Rewards
DCX considers the growth of our team members of great importance and as their responsibilities and performance increase, we firmly believe in rewarding them for a job well done! We’ve analyzed the data and done the work, so you don’t have to. The result is simple. When both DCX and our clients invest in their high-performing team members, the outcome is happier, healthier employees who want to stay!
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DCX Values & Benefits Brochure
DCX provides both non-tenured (< 6 Months) and tenured (> 6 Months) Team Members with a wealth of benefits and value-add programs. Want to learn more? Check it the resource below!
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