THE DCX KNOWLEDGE BASE

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THE DCX KNOWLEDGE BASE

Delegate CX FAQ's

Delegate CX FAQ's

Frequently asked questions about DCX, including queries regarding Team Members, Policies and Rewards.

How does DCX fit into a Promotional Products Distributorship?

Team Member FAQ's

What types of roles are hired through DCX?

My team member is not online and I want to be sure all is okay.

I want to add additional team members to my team. Who should I contact at DCX?

I'm interested in bringing my Team Member to the US. Where do I start?

Can DCX provide a portable power back up device to my team member? If not, can I do this instead?

I want our company time zone to reflect on my team member's PC.

I want to travel to the Philippines to meet my team! Who do I talk to at DCX?

Who should I contact if I would like to adjust the size of my DCX team?

What should I do when something feels "off" as it relates to communication from my DCX Team Member?

How can I show sympathy or support to my team members who are experiencing a loss?

Does DCX have an example of a Team Member evaluation form I could use with my DCX Team Member?

My team member continues to excel in their role. Who should I talk to about options for advancing their position or building out a growth path for success?

I'd like to provide an increase in salary to my team member. What do I do next?

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Forms, Certificates, and Policies

Where can I request a copy of my DCX - Client Contract?

Where can I get a copy of the W9 Document?

I need a copy of the DCX Certificate of Insurance for a company audit. How do I obtain this?

Does DCX have an (ISP) security policy?

My company is part of a Merger or Acquisition and our contact information and contracts may need to be updated.

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Shipping

I want to send items overseas to my team members. How do I do that?

We'd like to send apparel to our team members from time to time but find it pricey to ship from the US to the Philippines. Does DCX have other options for ordering apparel and branded merchandise?

Learning and Development

I want to know more about DCX Promo Academy (DPA) and DCX Promo Academy Express (DPAX)

What is DPAX (DCX Promo Academy Express), and how do I enroll my team member?

I'd like to enroll my non-DCX employees in DCX Promo Academy Express. Is this a possibility?

I keep hearing about the DCX E-Commerce Academy. Where do I learn more?

Where would I learn more about the DCX - CommonSku partnership?

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Marketing/Sales

Tell me more about the Delegate CX Supplier Showcase Series!

What types of roles are hired through DCX?

I want to add additional team members to my team. Who should I contact at DCX?

Who should I contact if I would like to adjust the size of my DCX team?

My company is part of a Merger or Acquisition and our contact information and contracts may need to be updated.

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Process Documentation

What is the DCX Process Excellence Team?

In what ways can Process Documentation benefit you?

Team Member Benefits

What is the DCX policy for team member overtime?

My DCX team member has requested a bereavement leave. What are the associated terms?

What is the DCX PTO policy for Team Members?

What type of benefits do DCX PH Team Members receive during employment?

What is the DCX Paternity Leave Policy?

My team member has shared that she is pregnant and will be taking maternity leave. What happens next?

My team member requested "Solo Parent Leave". Where do I find more information?

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